Job Summary:
Experience: 1 - 3 Years
Industry Type: BPO/ITES
Role: Associate/Sr. Associate - (Non Technical)
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Education: UG - Any Graduate - Any Specialization/PG - Any PG Course - Any Specialization, Post Graduation Not Required
Location: Chennai
Job Description:
Responsibilities/Authorities
Review the billing requests received manually and electronically.
Check whether all the relevant data fields are correct.
Decide on revenue recognition, i.e., whether the transaction is billable or not after going through the customer notes and contract.
Comply with TAT and Accuracy as per SLA / operations metrics
Ensure all the cancellations come through SOM WFT tracer.
Ensure SOM cancellations have approval by OD or above level.
Should be able to handle customer queries
Retain the mails and approvals by taking back up
Should play supporting role during audits
Should have active participation in business and team meetings.
Desired Profile:
Experience : 1 - 3 Yrs of experience.
Should have 1 - 3 years of experience in sales order processing / order processing / order management.
Good Accounting knowledge.
Good communication skills.
Should posses good analytical and problem solving skills.
Highly self-motivated to work independently, within delegated authority, with minimal supervision.
Demonstrates the ability to work as part of a team, and a clear understanding of how assigned responsibilities impact other processes and the work of other people.
Adaptable to learn new processes, concepts, and skills.
Note : Candidate should be willing to work in shifts.
About Company:
Accenture is a global management consulting, technology services and outsourcing company, with approximately 211,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$21.6 billion for the fiscal year ended Aug. 31, 2010. Its home page is www.accenture.com.
Contact:
Sandhya Natesan
Accenture
Email sandhya.natesan@accenture.com
Website http://www.accenture.com
Telephone 08040778200
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